• What about my data security, is it safe?
  • YES! all Quickbooks data transfers are handled via 128bit encrypted servers, with individually created secure time limited folders, only you and your tech ever have access to your data. 
  • We also offer a full 100% non-disclosure agreement written into our submission forms, a 3rd party NDA can be provided upon request. 
  • Data is held 10 days post repair then destroyed to preserve client security! We do this to allow our clients to access repaired data for a reasonable period of time. However all data can be destroyed at anytime at the request of the client. 

• What guarantee do I have you can do what you say?
  • Well thats simple, if we can't repair your data you are not charged period end of story! 
  • Our goal is to get you back up and 100% functional within your Quickbooks environment. 
  • We are so confident we can do that we make you this offer. NO REPAIR, NO CHARGE, NO BULL.

• How long will my file repair or data recovery take?
  • We offer two levels of database repair service depending on your particular needs. 
    • Our "Standard/Free Evaluation" Service will require 24-72hrs from start to completion
      
    • Our "Priority Service" is guaranteed** within 24hrs, there are some addition fees associated with this expedited service. 

** Please note, some Quickbooks databases are exceedingly large or the repair work is unusually complex, we do our best to hold to this standard, but there are always exceptions to the rule. Our technicians will inform you upfront if they feel your job will require extended repair times. 

• Where are you located? 
  • One of our most ask questions, we are based in Fort Lauderdale, Florida and one of the few companies to provide this level of service within the USA. We can be reached Toll Free at 1-877-230-DATA (3282) and you will get to speak directly to a technician not just a call center. 

• Do you guarantee recovery?
  • We guarantee for our standard level service, if we cant repair your data it wont cost you a dime.
  • Nobody can guarantee every repair, beware of any company that claims 100% sucess, fact is some files are not recoverable, we have a very high sucess rate and we are able to find solutions for nearly every quickbooks client.
  • We also provide free backup consultation with any repair, our goal is to not only reapir your quickbooks data. But also to help prevent you ever needing to use a recovery service again.

• Do you provide User Support for Quickbooks?
  • Not at this time, however we may offer this service in the future. We focus only on the recovery and repair of  database files, while Quickbooks is one of our specialties, we also offer full support for Hard Drive Recovery, Physical Hard Disk Repair, Peachtree Database File Repair, RAID Server recovery, Exchange Server Mail Recovery and SQL Database Repair.